1.Consumer Guarantees Act 1993
This warranty is to be read subject to the Consumer Guarantees Act 1993 (“CGA”), and (except where you are not a “consumer”) does not limit your rights under the CGA at all. Where the terms of this contract are at variance with the CGA, the CGA will prevail (except where you are not a “consumer”).
The CGA protects consumers by giving them certain guaranteed rights when they buy goods and services. You are a “consumer” within the definition of the CGA if you acquire these goods from us for personal, domestic, or household use or consumption only. You are not a “consumer” if you are resupplying the goods in trade, or consuming them in the course of a process of production, or manufacture or repairing or treating in trade other goods or fixtures on land.
The CGA requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the CGA says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
2.Fitness for purpose
The goods we sell are fit only for the purposes for which this type of goods are commonly & lawfully supplied. Please choose carefully as we are under no obligation to refund or exchange goods if you change your mind.
With respect to any unacceptable quality (as defined by the CGA) found in the goods please ensure that you examine the goods for durability, safety, or any defects before supply. In the event that you have no opportunity to do this, then you should within two working days of first having opportunity to discover any unacceptable quality notify us accordingly.
Please note that in determining unacceptable quality you must have regard to the nature of the goods purchased and the price, and consider any statements on the packaging or labels or by the manufacturer on the goods, or made by us at the time of purchase, and any specific defects of the goods drawn to your attention whether by written notice on display or otherwise. Also the goods must not have been disposed of, lost, destroyed, damaged or tampered with after delivery to you. If they have, then we cannot accept your claim.
4.Return of goods
Please return goods of unacceptable quality to us and we shall either repair, replace the same, or refund the purchase price you paid.
Any product(s) returned and deemed under user error (meaning if there are no faults with the product) will be shipped back to the customer at their own cost.
If you are simply unhappy with a product then while we have no obligation to, we’ll do what we can do to alleviate the problem.
At chillum.co.nz, we understand that the process of returning an item is often an aggravating drawn-out enterprise. Uncooperative customer service and delays can may make you feel scammed. At chillum.co.nz online stores we aim to do it better, with a great return policy that’s second to none in our field.
Although we prefer to receive our products, back in original packaging mint condition and clean, we understand this isn’t always realistically possible. Other than the exceptions noted below, we’ll gladly accept your return either way.
Also at Chillum.co.nz, we don’t charge any fees for ‘restocking’ or ‘administrative processing’ or any other excuse that can be dreamed up. You may return products within 14 days of receipt of your purchase.
We only ask that you:
- provide proof of purchase; and
- pay for the return shipment;
and we will handle the rest as quickly as we can; whether you want a replacement, a new product or a refund of the purchase price.
Warranties only cover manufacturing faults or products damaged in transit.
– Misuse and mishandling
No replacements will be made or refunds are given on any items for misuse or mishandling.
There is no warranty for glass items (such as shisha glass pipes and bowls or parts) broken, chipped or scratched. If the items are damaged on arrival, please contact us immediately.
* Consumer Guarantees excepted.
Note these warranties (and exceptions) are valid only at the time of purchase. Warranties are subject to change (re-printed warranty cards and/or as changed on our website) so please check warranties at the time of each purchase for any changes.